The website probably isn't legitimate if you are reading this. An increasing number of websites "scrape" our site and its images and then set up a page that mimics the look and feel of patagoniabend.com. These sites are run by scammers who will charge your credit card and then either: send you nothing, send you counterfeit Patagonia product or send you some totally unrelated cheap product. In any event, they will ignore your effort to contact them, and you will have to convince your credit card provider to cancel the charge.
How to tell if a website selling Patagonia product is legitimate:
- Is it an authorized store listed on Patagonia's Store Locator?
- Is the URL suspect?
patagonia.com, patagoniaprovisions.com and wornwear.com are the only Patagonia online stores. The only authorized dealers that use "patagonia" in their URL are: - Be cautious of any URL with "patagonia" + "official", "sale", "clearance" or similar phrasing. They might not be authentic. If you are unsure, contact Customer Service (see the bottom of this page) to confirm the authenticity of the site before you shop.
- If the price discount looks too good to be true, it is.
- Contact email should be a corporate address not a commercial email provider (e.g. hotmail.com, gmail.com, yahoo.com).
- Policies such as shipping, refund, etc. are written poorly or don't make sense.
- When in doubt, we can help you out! Email us at takedown@patagoniabend.com. If your request or inquiry relates to Counterfeit Products and/or Unauthorized Marketplaces, we will respond to you soon. If not, please contact customerservice@patagoniabend.com.
